Healthcare’s Dirty Little Secret
Working in the healthcare environment is unlike any other professional situation you will ever encounter. The medical field is stressful, fast paced, competitive, highly technical and constantly evolving. And, because human lives are at stake, those of us in healthcare shoulder a heavy responsibility. When all these factors combine, workers tend to feel powerless, stressed out, depressed and even angry. People who feel powerless and angry are more likely to assert misguided power by abusing others. That’s one reason why many healthcare environments are plagued by hostility, gossip, bullying and unhealthy competition—leading to a widespread culture of incivility.
Sadly, civility has been overlooked and undervalued for far too long among healthcare professionals—but now the secret is out. Studies have proven that a lack of workplace civility adds to medical errors, poor patient satisfaction, higher employee turnover, stress, burnout, bullying and higher healthcare costs for consumers.
Since the Joint Commission issued a statement on incivility and disruptive behaviors in 2009, survey after survey has revealed that nearly all healthcare workers have either witnessed or been the victim of incivility. While a small percentage filed costly lawsuits, the majority did nothing to report or resolve the matter. Why? Because that’s just the way things have always been.
We believe that the cyclical “shortage” of healthcare workers may, in fact, be a shortage of workers willing to work under these conditions—and we want to inspire you to make some changes.
Civility is the REAL healthcare reform our industry needs! Civility training in healthcare settings has the potential to improve patient care, strengthen team relationships and create an atmosphere that energizes and inspires those who are in it. Healthcare professionals who embrace civility are less likely to quit or “job hop,” and are less likely to burn out, bully or “eat their young!”So, if you feel burned out, beaten up, disrespected or just plain discouraged about your job in healthcare, this book is for you.
Whether you are a nurse, a CNA, a therapist, a social worker or some other member of the healthcare team, we are glad you have chosen a career in healthcare—and we want you to STAY!
Whether you are just entering the healthcare field or you’ve been providing healthcare services for years, a new book, The Real Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career, offers an easy to follow, step-by-step guide to changing your outlook, improving your professional relationships, and brightening your future in healthcare.
Whether you’d like to implement a full scale civility training program at your workplace or simply learn some strategies to improve your own professional outlook, The REAL Healthcare Reform provides the step-by-step action plan you need to put civility to work and resolve the toxic atmosphere that pollutes your workplace.
Pre-order your copy of The REAL Healthcare Reform today from the publisher, In the Know, or from Amazon. Your copy will ship by May 10th. To pre-order multiple copies (at a discounted rate) for your organization, please call us at 877-809-5515.
Tags: civility training, CNAs, culture of incivility, healthcare reform, healthcare workers, job burnout, nurses, professional relationships, The Joint Commission, workplace bullying, workplace incivility